If you’re not happy with your recent purchase, here’s how to get a refund for your Warzone 2 & MW2 store items.

Over the last few years, Activision has certainly leaned into microtransactions in its Call of Duty titles. It’s what turned Warzone into a billion-dollar title, and it’s why no base MW2 player has access to Task Force 141 Operators despite owning a full $70 game.

For better or for worse, Call of Duty players are able to make in-game transactions to unlock additional cosmetics. And although fans can buy new guns early via Blueprints, we wouldn’t describe any of the microtransactions as being Pay to Win.

Except, that is, for one.

How to Get a Refund for Warzone Store Purchase


  • Go to Battle.net‘s website
  • Log in using the same details as you use to play Call of Duty
  • Then, click Support in the top right
  • Choose Payments
  • Then click Contact Support
  • Under the Payments category, choose Refunds
  • When you press Continue, you’ll then be able to choose from any recent purchase you’ve made and request a refund.
Refund Battle.net


  • Open Steam on your PC
  • Then, click Help in the toolbar at the top of the screen, then Steam Support
  • Select Call of Duty Modern Warfare II | Warzone 2.0 from Recent Products, or from under Games, Software, etc
  • Under the DLC You Own header, click on the Call of Duty League – Los Angeles Thieves Pack 2023
  • Then choose It’s Not What I Expected, and finally I’d Like to Request a Refund
  • Choose a method of refund and a reason for the refund on the following page, then hit Submit Request. Explain that the product you paid for is getting significant visual appearance changes and you wouldn’t have paid for the new cosmetic you’re receiving.
Steam Refund


  • Go to Xbox Support‘s website
  • Log into your Xbox account in the top right
  • Choose Subscriptions & Billing
  • Then, open the Billing & Payment Updates dropdown list and choose Request a Refund for Digital Games
  • You can then select the Call of Duty League – Los Angeles Thieves Pack 2023 and request a refund for it.
Refund Xbox


  • Go to PlayStation Support‘s website
  • Log into your PlayStation account in the top right
  • Choose PS Store & Refunds
  • Then select Refunds
  • Select Requesting a PS Store Refund and choose Refund for Games and Add-Ons
  • Then, hit Contact PlayStation Support under Games, Add-ons
  • Choose PS Store & RefundsPlayStation Store Refunds
  • Click the Refund Assistant and then use the chat window on the right to explain that the product you paid for is getting significant visual appearance changes and you wouldn’t have paid for the new cosmetic you’re receiving.
PlayStation Refund

Bear in mind that while we’ve seen proof of fans getting their money back on Steam, Xbox, and Battle.net, Sony is notoriously more tricky to wrangle a refund from.

In the EU, Consumer Laws dictate that buyers have the right to return items within 14 days of purchase for a full refund. However, those in the US don’t have such a safety net.

It’ll be down to you to convince your platform of choice that your refund is due to Activision changing a product you’ve already purchased. However, Activision does state in its DLC Product Requirements that it may ‘update, replace, or remove’ skins however it sees fit.

Warzone Fans Getting Refunds for Pay to Win Los Angeles Thieves Skin

Recently, all we’ve been seeing in Warzone 2 lobbies is the new Pay to Win LA Thieves Call of Duty League skin. The Pay-to-Win Operator skin was originally an all-black outfit, with a small red logo on its chest, making it a rival for even Warzone 1’s notorious Roze cosmetic.

However, in the latest Call of Duty Season 1 Reloaded blog, it became clear that Warzone’s most OP skin is getting a big nerf.

LA Thieves Skin Warzone MW2

On Season 1 Reloaded’s launch day, the Los Angeles Thieves skin will be getting some bright-red additions. And with the Pay to Win skin becoming far more visible, some fans aren’t happy with their purchase any longer.

Managing Editor
Max has a wealth of experience in the industry and is a lover of all things video games, situated in Manchester, United Kingdom.