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Why PS5 & Xbox Series X Orders Are Getting Canceled – How to Stop It

Some gamers have landed a PS5 or Xbox Series X and got their orders canceled, here’s how to stop this from happening.

Saying that the struggle to get a next-gen console is real is an understatement.

Restocks are selling out in seconds. Therefore, just a few lucky gamers are able to get their consoles.

To make this situation even trickier, some orders are being canceled.

Some retailers, including Walmart, GameStop, and PS Direct, have been reported to cancel PS5 and Xbox Series X orders.

We don’t want this to be your fate, so, here are some ways to avoid this from happening.

Xbox Series X orders canceled
Source: Microsoft

Avoid your PS5 or Xbox Series X order from getting canceled

We have identified several main reasons that are driving these cancelations reported by gamers and what you can do to avoid them.

Payment Issues – Card declined

One of the main reasons your order PS5 or Xbox Series X order could be canceled is a declined payment.

Solution: Call your bank or credit card institution in advance to avoid them from blocking the transaction.

Additionally, it is always a good idea to double-check your card’s available balance to avoid bounceback.

PRO-TIP: You might want to avoid PayPal and Gift Cards as your payment method when ordering your next-gen console.

Ordered More Than One PS5 or Xbox Series X Console

This is a common occurrence that causes cancelations. We get it, consoles are scarce and maybe a friend wants one as well.

Solution: To avoid your Xbox Series X or PS5 order from being canceled, order just one console.

Most retailers have a once console per customer policy and will cancel any orders with more than one unit.

PS5 orders canceled
Source: Sony

Stock Overselling

Due to the thousands of customers storming into the retailer’s website, stores can easily oversell from the stock available.

Once the frenzy is over, the retailers can’t do anything but cancel the overflowing orders that went through.

Solution: Get to that virtual line as fast as you can. Most sites have waiting queues nowadays.

The sooner you get there, the better your chances are of avoiding a PS5 or Xbox Series X order cancelation caused by stock overselling.

If you haven’t been lucky in your search for a PS5, make sure to check out our PS5 Stock Trackers for super speedy updates when new consoles go live:

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Comments 2



Monday 4th of October 2021

So when you say orders are canceled and to only order 1, is that during that drop, or from that seller? Also if I ordered one from a company in January or Feb would I be able to order again from them now? Can you give me some inside on this as I'm trying to buy them for friends and family for christmas's.

Monday 4th of October 2021

So when you say no more than 1 oeder is that in general or ever? Or on the same day/week?