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How to Fix Poor Sound Quality Issues on PS5 Headsets

The PS5 offers excellent new 3D audio to help users make the most of their gaming experiences. However, some PS5 fans are already encountering poor sound quality through their headsets on certain games.

3D Audio is one of the best additions to the PS5’s feature list. Adding detailed 3D sound into your gameplay, there’s a reason so many fans were eager to pick up a Pulse 3D Wireless headset.

However, if you’re trying to play Warzone and you’re getting poor sound quality, there’s a reason why. Not all games support the PlayStation’s new 3D Audio feature just yet, and it’s leading to some reports of grainy sound coming through headsets.

Pulse 3D Wireless Headset Audio Issues
(Source: Sony)

Thankfully, there’s a solution to these issues, and it’s a simple one. The best-selling PS5 headset isn’t going in the trash just yet.

What is PS5 3D Audio?

For those unaware, the PS5 boasts new 3D audio, with the new Tempest 3D AudioTech engine. This system is capable of simulating audio coming from a mixture of directions all at once.

In essence, wearing a 3D audio headset should allow players to feel naturally immersed in the gameplay. As you get closer to noise sources, you’ll hear amplified sound, and enemy footsteps have never been clearer.

PS5 3D Audio Fix
(Source: Sony)

In theory, 3D audio should allow players to hear three-dimensional sound, coming from above and below, as well as from all around the user. It’s what makes the PS5 Pulse 3D headphones worth buying.

Using your Pulse 3D Wireless headset or any other 3D audio enabled headset gives you an advantage over the competition. However, this doesn’t work so well on backward compatible titles.

How to Fix PS5 Headset Muffled Audio

Playing a PS4 game like Call of Duty: Warzone with 3D audio enabled leads players to encounter muffled or grainy sound quality. The technology is likely designed to work flawlessly with PS5 titles, but older games aren’t optimized for 3D audio.

Games like Warzone may see a fix whenever a next-gen patch comes out for the software. But for now, many headset users are upset at just how bad their gameplay sounds.

Fixing Sound Issues PS5
(Source: Sony)

If you’re one of the users experiencing poor sound quality when using your PS5, here’s a fix:

  1. From the PS5 dashboard, head to Settings in the top right corner.
  2. Select Sound.
  3. Scroll down to Audio Output.
  4. Toggle Enable 3D Audio to off

3D audio is enabled by default, but many players find that the setting is the cause of the muffled, grainy sound. Leave this setting off for a while, and you may find fuller, better sounding audio coming through once more.

Warzone is Backward Compatible, not a PS5 title
(Source: Activision)

In the past, Sony has alluded to allowing players to use 3D audio through television speakers. Hopefully, this means that the company is not yet done tinkering with the technology.

When a fix comes for the 3D audio sound issues, be sure to enable the feature once again and see how it differs. But for now, it’s probably better to leave it off when playing PS4 games.

After all, when the new Warzone map drops with Cold War Season 1, the last thing you want is to be at a disadvantage.

And headsets aren’t the only PS5 accessories with issues at the moment. In fact, the PS5’s DualSense is already suffering from stick drift.

Share your thoughts, or ask a question:
Comments 1


Sacha Podda

Tuesday 6th of April 2021

I find that it depends on specific sfx (on warzone especially). Flying through the sky sounds terrible but the directional aspect of the audio is way better with 3d turned on. However I've come across a few situations where the enemy sounded like they were behind me but they ended up being to the side of me. But I've also experienced this without the 3d so i don't think it is all to do with the ps5 3d audio.

I've done quite a bit of testing with the Sony headsets, ps4 and the new ps5 ones, on a variety of games. Rules seems to be: Is the audio (quality, directional accuracy etc.) in the game great?

If so, 3d audio/3d headset will make it better!

If not, you probably won't hear the differences you expect. Might improve some aspect of the audio and might worsen others.

In conclusion, when it comes to the directional aspect of the audio, the pulse 3d headphones with the 3d audio feature turned on is one of the best ways to play almost all shooters on ps5.

Audio clarity on the other hand, debatable depending on the game.


Saturday 27th of February 2021

"3D audio through television speakers" makes no sense! Learn about binaural sound and how it works first.