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How to Get a Refund for Pokemon Scarlet & Violet

With many immersion-breaking bugs, like players falling through floors, NPCs walking into battles, and an unstable FPS, some are looking for a refund for Pokemon Scarlet and Violet.

Players blame the old hardware of the Nintendo Switch, clinging to the often-repeated rumors of a Switch Pro on the horizon.

Others claim GameFreak, developers of the series, are just ‘lazy.’ But perhaps the most reasonable of the three is the tight deadline.

Many are wondering if Nintendo will break its golden rule and allow a refund of digital copies of Pokemon Scarlet & Violet.

Is Nintendo Refunding Pokemon Scarlet & Violet?

Yes, unhappy players can request refunds for Pokemon Scarlet & Violet through customer support. But there is no guarantee Nintendo’s support will approve all requests.

Nintendo’s official Purchase and Subscription Terms state, “all payments that you make through the Shopping Services are final and non-refundable.”

Nintendo Customer Support

You can chat with customer support by heading to the Nintendo Customer Support Page and clicking through to refunds. From here, you have to explain your case.

Support staff decisions are case-by-case, so there is no guarantee that you can receive a refund for Pokemon Scarlet & Violet.

How to Get a Refund For Pokemon Scarlet & Violet

To refund the digital versions of Pokemon Scarlet, Violet, or the double pack, you need to open a case with Nintendo Customer Support by chat, phone, or text listed on their website.

Physical owners can return their copies via the store they bought them. But if they bought them from Nintendo, they likewise need to contact customer support.

Not all regions have access to all contact methods, but for the Americas, live chat is the fastest. To make a case with Nintendo Customer Support, follow the directions below:

chat Nintendo support

Live Chat Nintendo Support

  • Go to the Nintendo Customer Support website.
    • Chat is only available in the Americas. Click here to access the Nintendo Support email chat for the UK, or call +44 03456 050247
  • Click “Start Chat.”
  • Enter your name and email.
Nintendo chat customer support
  • Select “Nintendo Switch.”
  • Click “Downloads and Digital Content.”
  • Click “Nintendo eShop.”
  • Select “Refunds.”
  • Wait to chat with a representative.

Direct Call Nintendo Support

  • Verify the phone number listed on your region’s support site.
    • 1 (800) 255-3700 (US and Canada), 1 (855) 548-4693 (Other Countries in the Americas), and +44 03456 050247 (UK)
  • Call the number on your phone app of choice, and after listening to the prompt, press 1 (US and Canada), though other regions may have different prompts.
  • Wait in the queue, and then, during your turn, explain you want a refund for Scarlet and Violet and why.

Text Message Nintendo Support

  • Verify the text message number listed on your region’s support site. Some regions, like the UK, do not have a text option.
    • (425)-970-9648 (North and South America)
  • Grab that number and enter it into your texting app of choice.
  • Then text over your entire issue and request a refund listing the game, where you purchased it, the console you are using, and why you need a refund.

You may have to wait for the next available support representative, but otherwise, the chat or call, or text queue will indicate when one is ready with a notification, direct greeting, or message.

What Happens After I Request a Refund from Nintendo?

After chatting with a representative, they will either give their decision right away or keep your ticket open to decide for one to three days.

Not all cases will refund Pokemon Scarlet & Violet, and it ultimately depends on the support staff that you chat or speak with.

But a calm, well-reasoned explanation of the technical or game-breaking issues with the game could get better results.

Why Do People Not Like Pokemon Scarlet and Violet?

Fans of the long-running Pokemon series are upset with technical and performance issues in Pokemon Scarlet & Violet.

With well-reported visual glitches, reduced framerates on moving objects and people, and an inconsistent 30 FPS, many are displeased with the latest release.

Dugtrio terastralized fighting Team Star Leader

Though reviewers and fans alike praise Pokemon Scarlet & Violet for its gameplay, new innovations, and mechanics, some can not look past the glaring technical issues.

Now some players are looking to refund Pokemon Scarlet & Violet.

Can You Improve Pokemon Scarlet & Violet’s Performance?

If the performance of Pokemon Scarlet and Violet worsens your experience, you can improve it by reducing the resolution or restarting the game when you exit a city.

By either manually reducing the resolution on your Switch or by playing handheld, general performance is improved. But restarting only affects cities with a loading screen.

Reducing the resolution from 1080p to 720p or 480p lowers the overall fidelity of the image and generally improves performance.

the resolution settings on the Nintendo Switch

For instructions to reduce the output resolution, check below:

  • Head to “System Settings”  by clicking the gear icon on the home screen.
  • Scroll down to “TV Output.”
  • Press the joystick left and then press A to get to “TV Resolution.”
  • Switch it to “720p” or “480p” for more of a performance boost.
  • Press A to accept.

To learn more about the technical and performance issues in Pokemon Scarlet & Violet, check out our article on how to fix low FPS and performance issues in Scarlet & Violet.

For more details on performance issues in Scarlet and Violet, click here.

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