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Here’s How To Solve All Known PS5 Issues

The PS5 is now out in the wild, and naturally, there are problems. Here's how to solve all the know issues so far.

Adopting new technology is fun, but sometimes you pay the price by having to deal with problems that you might be unfamiliar with. Although the PS5's launch seems to going alright, there are some issues that you should know about.

Corrupted Database Error

Perhaps the issue that has gained the most traction early on has been a corrupted database error. Most of the time, the issue seems to happen to people using Rest mode when having an external drive hooked up to the back of the console.

This issue has happened to members of the games media and some YouTubers as well.

Upon coming out of Rest mode, users might get a message that reads, “The database is corrupted, it will now rebuild." The issue seems especially prevalent when Marvel's Spider-man Remastered is suspended.

Most of the time, there doesn't appear to be any major damage done to the machine, but that's not always the case.

It might be a safe call to avoid using an external drive for the time being until Sony addresses the issue with a firmware update.

PS4 Data Transfer Issues

Problems could arise when trying to transfer data from your PS4 to your new PS5. Some users have encountered error messages, extended transfer times, and sometimes even a loss of data.

The problem seems to occur mostly to people transferring data via LAN cable. If you run into errors, make sure that both your PS4 and PS5 are up to date with the latest firmware.

Some have suggested that rebuilding the database of both consoles in safe mode also helped solve the issues that they were having.

However, the safest option might be to avoid transferring via LAN do it wirelessly via Wi-Fi until Sony addresses the problem officially.

HD Camera and PlayStation Camera Not Connecting

Not only is the console experiencing issues at launch, but some of the accessories might give you problems as well. When using a camera with the PS5, you might run into error CE-108360-8 or CE-111161-1.

Sony advises following these steps if you run into this issue.

  1. If you are using PS Camera, you need a dedicated adapter to use it with PS5.
  2. Review the settings of the camera on your PS5.
  3. Use it in a bright room as much as possible.
  4. Check the position by adjusting the distance to the camera or the camera's angle.

Unable to Connect to Server

If you find yourself not being able to connect to the PlayStation Network, the first thing you should do is check the current status of PSN. If it's up and running normally, Sony recommends the following:

  1.  Check the PSN status page if there is any server failure or maintenance going on.
  2.  Restart your PlayStation 5, and connect to the Internet using a wired connection as much as possible. And configure the network settings again.
  3.  When using a wireless connection, review the installation location such as bringing your PS5 closer to your router or removing anything interrupting the connection between the devices.
  4. Turn off your router and modem, and wait at least 5 minutes, then restart it.
  5.  Update the firmware of your router. (For details on how to update, please contact the router vendor.)
  6.  If possible, try opening these ports. TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479,49152~65535.
    For help with port opening and router settings, please contact your ISP (Internet service provider).
  7.  In the network settings, set up a static IP address manually to improve it.
  8.  It could be improved by changing DNS settings temporarily.
    Go to DNS settings in the Network Settings, and configure your network settings with the number of the public DNS that is free and open to the public by companies or organizations.

PlayStation Now Errors

If you run into errors using PlayStation Now, follow these steps.

  1. Perform the Internet connection test on PS Now and see if the connection environment is suitable for streaming games.
  2. Restart your PlayStation®5, and connect to the Internet using a wired connection as much as possible and configure the network settings again.
  3. When using wireless connection, review the installation location bringing your PS5 closer to your router or removing anything interrupting the connection between the devices.
  4. Turn off your router and modem, and wait at least 5 minutes, then restart it.
  5. Update the firmware of your router. (For details on how to update, please contact the router vendor.)
  6. If the game is downloadable to play, please try to download it and play. Check if there is enough free space on the PS5.

Queued For Download Problems

This particular issue involves games and apps potentially being stuck in your download queue.

The problem is fixable, but the solution is pretty drastic. It involves doing a full system restore of the PS5. This of course means that you'll have to re-download all of your games and apps all over again.

To perform a system restore, go to 'System' section and hit 'Reset Options.' From there, just select 'Reset Your Console.' You'll then have to confirm that you actually want to go through with the reset.

For a full list of error codes and potential solutions, check out the database here. Sony's day one patch was released, but it's unlikely that it fixed enough of these issues.

On a related note, if you've been using your new console and find the screen reader narrator feature annoying, here's how to turn it off. Also, if you somehow manage to get your hands on a PS5 and want to be sure on how to charge you DualSense, we've got you covered.

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