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Here’s How to Solve All Known Xbox Series X/S Issues

The Xbox Series X/S is yet even to release, and already there’s a list of known problems with the device. Thankfully, we know how to solve your Xbox Series X/S issues.

As is the case with every new technology ever, it takes a while to work out the kinks. It appears that the Xbox Series X/S is no exception and there are a range of known issues already surfacing.

According to a Microsoft support page, multiple issues with the Xbox Series X/S have been raised by early players. If you do experience a problem or two, there’s no need to panic.

Xbox Series X/S Issues
(Source: Microsoft)

We know how to solve all the new Xbox’s issues, so you can get back to enjoying the next-gen gaming experience. Rest assured, while not every problem has a fix just yet, Microsoft is hard at work coming up with solutions.

How to Solve Your Xbox Series X/S Issues

4K/120hz Issue

If you’re having the issue where a 4K/120hz TV that supports Variable Refresh Rate is displaying no signal or a corrupted issue, you’re not alone. This issue is known to occur on certain TVs from LG, Samsung, or Vizio.

The first thing you should do to fix this issue is to ensure that your TV’s firmware is up to date. This may fix your issue outright, but it’s not the only solution.

Xbox Series X
(Source: Microsoft)

Head into your console settings under ‘TV & Display options’ and make sure Variable Refresh Rate (VRR) is enabled for 4K/60.

As a contrast, you want to do the same process again for 4K/120 but disable VRR. Resolution and refresh rate settings are found in ‘Display’ under TV & Display options.

You can also try the 120hz settings at a lower resolution, such as 1080 or 1440p. All this can be handled under the Display menu.

Corrupted Image

The best way to revert to an image that isn’t corrupted is to restart your console. After doing so, configure your video modes to one of the settings listed in the issue above.

If this still doesn’t do the trick, it’s time to disable VRR through your TV settings. If that doesn’t solve the problem, restart the PC and refer to the following Xbox guide.

Xbox Series X/S App Issues

EA Play

Ea Play Xbox Series X Issue
(Source: EA)

If your EA Play app isn’t launching or installing on the Xbox Series X/S, you’ve encountered an unfortunately common issue. According to Microsoft, there is no workaround at this time.

However, the company promises that it’s working with its app partners to find a solution. The 10-hour trials for games such as FIFA 21, Maddern 21, and more can still be found in the Store.

Those who have an EA Play or Xbox Games Pass subscription can still access their Electronic Arts products in their library.

BBC iPlayer

BBC Xbox Series X Issue
(Source: BBC)

Fans of British programming are also out of luck as some users report issues with the BBC iPlayer app. As with EA Play, the application may not install or launch, and a solution is coming.

Currently, the Xbox has a range of other media partners such as Netflix, Disney+, YouTube, and more. Other media providers will be coming soon, and BBC iPlayer is a top priority.


PeacockTV Xbox Issue
(Source: NBC)

Those who use the NBC streaming app are at least able to do so with few issues. However, you may experience the occasional pixelated frame when viewing media.

This issue has no fix right now, but Microsoft is taking measures to fix the issue on Xbox Series X/S consoles.

Game Captures

Xbox Game Capture Issue
(Source: onMSFT)

An issue on the rise with the Xbox Series X/S is that game captures look too dark. This is due to an issue specifically with High Dynamic Range (HDR) captures, and a fix is coming soon.

Microsoft doesn’t know of a workaround at present, but the company assures fans that a future console update will fix the problem. Microsoft still has a few days before most gamers get their next-gen devices to solve their biggest issues.

Xbox Series X DVD & Blu-Ray Issues

Xbox Series X/S Blu-Ray Issue
(Source: Microsoft)

There’s a common issue with the Xbox Series X and media playback at present. Specifically, this leads to DVD and Blu-Ray discs leading to a black screen when inserted.

To temporarily fix the issue, users must remove the disc, restart the console, and then re-insert the disc. It’s sure to be an annoying issue until Microsoft finds a solution, but this workaround does make things easier.

If you’re having issues playing discs on your Xbox Series S, it’s likely because it doesn’t have a disc drive. There’s not going to be a fix for this one.

Quick Resume Doesn’t Work on Xbox Series X/S

Xbox Series X Quick Resume Issues
(Source: Microsoft)

You may notice that the Xbox Series X/S’s new Quick Resume feature isn’t available for every application. According to Microsoft, this is because while the feature works for thousands of titles, it’s not operational on all games right now.

As a result, the company is disabling the Quick Resume feature on select titles until a solution is available via update.

Of course, these probably aren’t the only issues that the Xbox Series X/S will encounter. Now that millions of fans are about to get their hands on the upcoming consoles, the devices are about to see some very heavy testing.

Be sure to check back soon as we update you with all the latest Xbox Series X/S issues.

Although some fans are getting their Xbox Series X/S early, the rest of us must wait a little while longer. Unfortunately for those that were unable to secure a pre-order, however, the Xbox Series X/S stock shortage could last for months.