GameStop restocked the Halo Infinite Elite Wireless Controller today and it ended up infuriating its Pro Members.
The restocks are becoming more and more frenetic lately.
Particularly, for limited edition hardware.
Recently, GameStop announced a Halo Infinite hardware restock limited to Pro Members.
So far, the customer experience for these restocks has been less than desirable.
Although it seems today the situation reached its peak.
GameStop Pro Members Upset After Halo Controller Restock
GameStop Pro Members vaulted to social media to express their discontent with the Halo Infinite Controller restock.
Essentially, most gamers complained about technical issues on the site and app.
Unusually, customers experienced a bug that greyed out the pre-order button.
As far as we can see, customers reported this as a widespread issue.
Am I not given the option to buy it on mobile despite being a pro member? I’m not using the app because it won’t appear but rather the web version itself. As seen. @GameStop pic.twitter.com/eMkr9nxGnw— Gabriel Segovia (@Gabriel8ball) October 13, 2021
Moreover, some users posted a high traffic error message for their orders.
Really? Glad to see people throwing them on eBay for $400 were able to get one today. Same issue as yesterday where I couldn’t preorder when signed in, hit place order and then I get this. What the heck. pic.twitter.com/DjZYhA7ZCX— Soren (@SporksLord) October 13, 2021
Not long ago, customers talked about their frustration after similar issues with GameStop’s Halo Infinite Xbox Series X restock.
GameStop Pro Members Demand Refunds
Taking into account that many of these customers paid for a Pro membership just to get early access, the rage was palpable.
Refund my pro membership. This is literally the only reason I signed up— Bruce4C (@Bruce4C) October 13, 2021
Presently, it seems the situation has now reached its boiling point with many customers demanding refunds.
Refund our memberships. People scored 7-8 controllers today while the rest of us are sitting with greyed out boxes.— Carolina Black (@Carolin00371741) October 13, 2021
You’re not doing too well financially. Do you really need to lose customers?
The river of complaints and refund demands expanded with some receiving access denied bans while trying to order.
In detail, this situation has previously happened on other restocks.
GameStop this is dumb. I honestly want to refund my Pro membership if I can’t even use it. I feel like I’ve been scammed. I can’t even preorder the Halo series 2 elite due to my account being banned or something. Contact me or this will be spread for anti consumer practices.— Ohio Xbox Collection (@OhioXboxcollect) October 13, 2021
So far, the Halo Infinite controller and console restocks have not had a happy ending for many.
Thus, time will tell how the upcoming Halo Infinite Xbox Series X bundle GameStop restock will pan out.