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Cyberpunk 2077 Refunds – Owners Are Getting Mixed Messages

Dissatisfied gamers who are asking for Cyberpunk 2077 refunds are seemingly getting contradictory messages from Sony and CD Projekt Red. What's going on?

It seems like each new day brings a new chapter to the drama that is Cyberpunk 2077. Although this time, it's less about the game's issues and more about those seeking a refund for Cyberpunk 2077.

As we know, Cyberpunk 2077 on PS4, Xbox One is practically unplayable. So much so that developers, CD Projekt Red, issued a public apology for the state of the game.

They also announced that those who want a refund would be able to get one. Sony and Microsoft also confirmed that Cyberpunk 2077 refunds would be available.

The wording of CD Projekt Red's refund offer does imply that anyone who wants one should be able to get one. But it's not up to them to dictate Sony, Microsoft, or anyone else's refund policy.

Sony's usual policy is that games will only be refundable if it has not been played. If it has, then refunds are not possible. However, it seemed as if Sony was waiving this rule due to how broken Cyberpunk is on PS4.

At least this is what seemed to be happening before the game's first major patch. With various Cyberpunk 2077 refunds offered despite people playing the game first.

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What's Going On With Sony's Cyberpunk 2077 Refunds?

But now, users are reporting Sony has reverted back to their original stance. They are only offering Cyberpunk 2077 refunds to those who have not yet played the game.

As can be seen from this recent exchange between Sony and one disgruntled but polite fan posted to Reddit:

It seems to us that either Sony made an exception for those seeking a refund for Cyberpunk 2077, and some staff members didn't get the memo. Or Sony has indeed now reverted to their usual policy on refunding games.

It may be because the first patch has now arrived, fixing some of the bugs. The Cyberpunk 2077 is still a mess. More updates are clearly needed before the game is anywhere near 'finished.'


Sony needs to pick a policy and stick to it - or communicate what that is to all staff members and the wider public. Because right now, whatever is going on with Cyberpunk 2077 refunds on PS4 is incredibly unclear.

While we imagine Sony's policy also extends to those playing the game on PS5, these players may be unlikely to need it. The PS5 and Xbox Series X/S have managed to run the game well, showing how superior the next-gen hardware truly is.

However, it's the problems with Cyberpunk 2077's AI that has many fans worried. So much so that many will simply not bother buying the game until it's fixed or the true PS5, Xbox Series X version arrives.

CD Projeckt Red also held a conference call about Cyberpunk 2077 earlier today. The call has offered some fascinating insights into what may have gone wrong with the game.

Let's just hope subsequent updates can resolve the issues – and that anyone who wants a Cyberpunk 2077 refund is able to secure one.

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