CD Projekt Red are no longer recommending disgruntled Cyberpunk 2077 owners request refunds through Sony. Following reports of Sony refusing them.
Earlier this week, we reported that Sony had started to refuse Cyberpunk 2077 refunds. Players who wanted a refund for digital copies of Cyberpunk 2077 on PS4 or PS5, were no longer being granted one.
When reports surfaced that Cyberpunk 2077 was full of bugs on PS4, users started applying for refunds. In many cases they did so successfully.
This is despite Sony’s policy to only refund digital games if owners had not started playing them yet.
Sony now seems to have reverted back to this policy. No longer making an exception in the wake of Cyberpunk 2077's many issues.
The developers of the game are now no longer encouraging players to seek refunds through Sony. However an alternate plan has not yet been revealed for Sony players.
Interestingly though, CD Projekt Red are still encouraging Xbox players to seek compensation from Microsoft. But when it comes to copies bought through Sony consoles, they are simply telling players to wait for “us to get back to you.”
Reason For Sony's Refusal To Offer Cyberpunk 2077 Refunds
During a recent investor call at CD Projekt Red, the company accepted responsibility for Cyberpunk 2077’s problems. In doing so they absolved Sony and Microsoft of any culpability.
This may explain why Sony does not want to be the ones offering refunds; they may expect the game’s developers to shoulder the cost instead.
If this is the case, then Sony’s argument is a sound one. They are not at fault, but at the same time they are still selling the game via their platform.
Would it be more customer-friendly to shoulder the cost in the short term and seek compensation from CD Projekt Red later? This appears to be what Microsoft is doing.
Cyberpunk 2077’s issues sadly go beyond just visual bugs. The developers are still aggressively marketing the game too, despite its apparent problems.